Antenna Broken? Or simply Smart Broken?

THIS PICTURE IS A SCREEN SHOT AFTER I HAVE REACTIVATED MY ACCOUNT. IN WHICH I DON'T KNOW WHY OR WHO DID DEACTIVATED MY ACCOUNT. WHICH CAUSED 2 DAYS OF NO INTERNET CONNECTION

Since Monday I haven't got any internet connection. So Mrs. Sound is the one updating and doing some works on this site. I called my internet provider to ask what was the problem (that was Monday night right after a while I lost my connection). They told me that my antenna receiver is broken. Hhhhmmm? Oh okay problem accepted maybe due to the thermal heat brought by the summer sun. They told me that they will file a report and then someone will call me back later to tell me the details.

So they called now it's Tuesday early in the A.M, I'm telling you very early that they even woke me up at the verged of my rapid eye movement of sleep. Specifically it was around 1:32 A.M in my watch. They told me that a technician would come here and fix my antenna after 24hours. And so I'm gonna call my Tuesday a day off.lol.

And now it's Wednesday tic tac tic tac tic tac. 24 hours is finished. I waited here at my house for some technician to come by and go to our roof to fix the antenna receiver. It was now passed 4 in the afternoon and still no sign. I decided to call the customer service again to check if they will come and if it is confirmed that they will come. They said YES just wait for the technicians because they work 8am to 8pm. Wow till night they work. Okay good I'll wait.

I noticed the sun is down already and I decided to stroll around the subdivision. I asked fellow neighbors with the same internet provider as mine if they have connection because my "ANTENNA" is broken. They said NO since Monday night. Oh okay trace back...it was also Monday night that I lost connection. And guess what is the cause of their problem. Same as mine also. Okay seems like an coincidence.right? So I went on with my strolling and stopped at a house with the same internet provider as mine, but we have the same problem also. 3 broken antennas at the same time? Now what a coincidence. So I go on and on to other houses with the same internet provider as mine. And still we had the same problems reported back to us by our provider. This seems not right. So I called them again. And they said "We have a checker which would indicate that you have a broken antenna on your home." Wow all of us had broken antennas. I'm not satisfied.

So I decided to check things out myself. I went to their portal on the web with my own account used of course and checked. I was surpirsed!!! My account is deactivated. How could this be. I pay regularly the bills that they send me. But why?!?! What a nasty way of service. Just pissed off. 2 days of no internet connection yet this would still show up on the bill and they will charge it to me on the next pay. And the really bad thing is no one came. Not even a shadow of their technician. tsk.tsk.tsk. And for their tech online on the customer service some checker on the antennas huh? Smart Broken!tsk. tsk. tsk.